Governance & Structure
ECCTIS has a long and successful history in managing information services since its formation in the
1990s, including the management of UK NARIC since 1997 under the Government open tender scheme. In July
2013, after a successful re-tender process, the Company has been re-awarded the contract to run the
UK NARIC service for the next four years, effective from 1st February 2014. As part of the outcomes
of the successful re-tender, ECCTIS had also gained reconstitution status in that:
- ECCTIS was re-established with independent legal and financial status operating on a not-for-profit basis in the management of UK NARIC. ECCTIS has left the Hobsons / DMGT group of companies.
The newly independent Company is governed by the Board of Directors.
ECCTIS, led by our Chief Executive, Dr Cloud Bai-Yun, is supported and managed by a team of Senior
Managers. Listed below are the details of the managers and their areas of responsibility areas:
Paul Norris, Head of UK Division, Deputy Managing Director
Paul was one of the original members of the UK NARIC team in 1997 and now, as the Deputy
Managing Director, assumes overall responsibility for the UK NARIC core operation, encompassing services for individuals and member organisations. Formerly the Head of Research and
Consultancy, Paul has managed and delivered a vast portfolio of bespoke research projects and consultancy services including sector-specific benchmarking exercises; qualification ranking; advising
on the international recognition of newly developed qualifications and developing criteria for student recruitment and admissions.
Paul is a member of the UK NARIC Quality Standards Working Group, focusing upon quality
assuring the methodology and working practices of the organisation, and was personally instrumental in the original design and development of the well-established UK NARIC Band Framework for recognition: a reflection of his extensive experience in credential evaluation, project management, research and analysis. On a personal level, Paul holds a MSc in International Business Management from Manchester Metropolitan University, a BA (Hons) in Modern
History with Economics from Manchester University and professional qualifications in accountancy, IT and project management.
Lisa Collett, Head of Global Division
Lisa Collett, as Head of Global Division at UK NARIC, is responsible for the strategic direction of
UK NARIC’s international activities through the International Projects and European Programmes Groups.
As a result Lisa is an experienced and highly professional senior manager and consultant. Her extensive and
wide-ranging specialist expertise in education systems worldwide, recognition issues, institutional and
qualifications review, international education and quality assurance models, and the development of qualifications
in line with international best practice has been firmly established throughout her extensive and varied experience
with UK NARIC over the past 10 years. This has contributed to arranging and participating in Ministerial visits,
developing strategic partnerships with key overseas national educational bodies and providing expert consultancy as required.
Roger Smith, Head of Corporate Affairs, Company Secretary
Robert Wall, Finance Director
Robert Wall is the Finance Manager for UK NARIC. He is responsible for overseeing all
financial arrangements. Robert has a Bachelor of Arts (Honours) in Accountancy from the University of Exeter.
Ian Bassett, Head of Commercial Group
Ian Bassett has over 10 years’ experience working at UK NARIC and in his current role as Head of the Commercial Group
is responsible for the development and delivery of our core services provided to organisations. Ian was primarily involved
with the initial development of the annual membership service model provided to organisations and has managed the
introduction of many new products and services, such as the IQconverter (IQc), that have evolved during recent years. Ian
has previously worked in both the education and commercial sectors fulfilling a range of roles in business development and
Rachel Hollister-Short, Head of Information Services Group
Rachel has been at UK NARIC since 2005 and is responsible for the delivery of services provided to individuals. A Master’s graduate from Cardiff University, Rachel has worked within the Information Services Group since she joined the company rising to lead the Group in 2014.
A passionate advocate of excellent customer service, Rachel has been central to the improvements made to the individual service over recent years. Rachel also helps ensure that those organisations using Statements of Comparability and English Language Assessment as part of their application process fully understand how UK NARIC services can complement their own; to this end she has worked very closely with a number of national bodies such as the National College of Teaching and Leadership, the Solicitors Regulations Authority and the General Dental Council.
On a personal level Rachel enjoys the countryside and often spends her spare time walking and camping in the Cotswolds.
Chris Lyons, Head of Research and Data Group
Chris Lyons is the Head of Research and Data Group, responsible for the quality of UK NARIC data.
He is the Chair of the UK NARIC Quality and Standards Group which oversees the rigour of
NARIC processes and procedures, including the appropriate application of evaluation methodologies.
Chris is an experienced credential evaluator and researcher with sound theoretical knowledge and practical
experiences. This includes conducting several benchmarking studies of prominent international
awards to UK standards, and more recently in the development and expansion of key databases, including
International Grade Comparisons. He has previously held responsibility for the delivery of government
contracts and the project management and delivery of solution-focussed studies.
Chris has represented UK NARIC on a number of internal and external advisory groups, including
the English and Northern Irish and Scottish steering groups for referencing national frameworks to
the European Qualifications Framework.
Tim Buttress, Head of Stakeholder Management Group
Tim Buttress has been at UK NARIC since 2006 and has helped increase awareness of UK NARIC’s work
through the further and higher education sectors. He led UK NARIC’s successful bid to
supply data to the UK Border Agency’s Points Based System calculator and will be known to
many of you as the writer of NARIC News and as the main contributor to UK NARIC’s blog.
A regular on the conference circuit he has spoken at events across the UK and further afield. He is
an expert in credential evaluation, combating education fraud, Tier 4 compliance and education marketing.
A Chemistry graduate from the University of Sheffield with an MSc in Organisation Development and the
Management of Change from Sheffield Hallam University, Tim also completed his Postgraduate
Diploma in Marketing at the University of Gloucestershire as a member of the Chartered Institute of
Marketing in 2003. He also holds a Practitioner PRINCE2 qualification. Recently he also became a qualified cricket coach.
Tim’s background is within the education sector. He worked at UCAS for 8 years in a range of roles
from Business Development, Marketing and Project Manager.
Katherine Latta, Head of European Programmes Group
Katherine Latta is Head of European Programmes Group for UK NARIC. She is responsible for the overall
management of the four agencies with make up the Group: the National Europass Centre,
the UK National Contact Point for Professional Qualifications (UK NCP), the
ECVET National Contact Point for England and UK ReferNet. These agencies are delivered on behalf
of BIS and the European Commission and are dedicated to improving mobility for European citizens
and the transparency of qualifications. Katherine joined UK NARIC in 2009 and was formerly the Coordinator
for UK NCP. In addition to managing these agencies, Katherine oversees the contributions of the Group towards
European-funded projects, and represents UK NARIC externally, for example through the UK ECVET Experts team.
Katherine has a Bachelor’s degree in Philosophy, Politics and Economics from Corpus Christi College,
Oxford and a Master’s degree in Behavioural Economics from the University of Pennsylvania.
Abigail Jones, Head of International Projects Group
Abigail Jones, as the Head of International Projects Group, has overall responsibility for the management
and delivery of all international projects. This involves developing the Group’s
profile and business in core and emerging markets; bid writing for projects funded at a national,
European and international level; developing project partnerships; creating project solutions
to meet client needs; leading on the research, analysis and quality review of all projects; as well
as overseeing the smooth management of these projects to time, budget and quality requirements.
With experience and expertise in both project management and international education and training
systems, Abigail’s specific project management experience includes: a number of large-scale
and high profile sector mapping projects to facilitate skilled work migration; a European funded study consulting
with a wide range of national and international stakeholders on the future of recognition; a needs analysis report
for a Libyan national agency; a considerable number of projects benchmarking international secondary, vocational,
professional and higher education qualifications and qualification frameworks; and a review and comparative analysis
of international teaching standards.
Abigail has also developed and delivered numerous training and capacity building workshops on credential
evaluation, educational fraud, international education systems and qualification frameworks for higher education
admissions, employers and government agencies. Having started in UK NARIC as an Information Officer, evaluating
qualifications from numerous countries, Abigail is well versed in the wide variety of educational systems encountered across the world.
Nick Everett, IT & System Development Manager
UK NARIC Executive Council
To support the work of UK NARIC, the NARIC Executive Council has been established comprising stakeholder
representatives in the public interests that NARIC serves, the education and employment sectors and
independent legal and financial advisers.
Quality and Standards
The UK NARIC Quality and Standards Group is in place to safeguard service standards and develop
delivery mechanics so as to ensure the highest quality service provision.