All our services, including our statements for individual customers, and Member Enquiries, are running well, despite continuing COVID restrictions. PDF e-statements are being issued instead of paper statements. For Fast Track services only, both paper and PDF e-statements are being issued. More:


Core Values

Core Values

With each and every client we make it our mission to:

"In an ever changing world we understand the significance of transferable skills and qualifications. Our mission is to offer tools, products and services that are internationally credible and trusted by the public and authorities to help people meet their potential and objectives."

Our ethos is based on five core values:

We are knowledgeable

For individuals, knowledgeable means that we are well informed, and offer up-to-date information in a clear and intelligent way.

For organisations, knowledgeable means that we are able to offer information and advice and the benefits of our experience in ways that help them fulfil their needs.

We are experienced

For individuals, experienced means that we are aware of and understand their particular circumstances and that we are able to adapt our services, as far as possible, to meet their personal needs.

For organisations, experienced means that we are able to provide them with the solution to their problem in the most efficient and effective way.

We are innovative

For individuals, innovative means that we are always thinking of how to do things better, making things more efficient and effective.

For organisations, innovative means that we develop, modernise and improve our services, coming up with new and novel products that will help them achieve their objectives.

We are approachable

For individuals, approachable means making things as easy as possible and more informal than formal. They need to feel that they are dealing with an organisation which understands their needs and is able to help them on an individual basis.

For organisations, approachable means having a professional, friendly relationship that is agreeable and recognises the needs of our customers.

We are flexible

For individuals, flexible means that we are adaptable and try to accommodate the needs of the individual.

For organisations, flexible means that we do not believe that one size fits all and we adapt what we do to ensure that it provides the best service to the customer.